Refund Policy for VoiceCloning.cc

Effective Date: August 1, 2025
Welcome to VoiceCloning.cc. Our goal is to provide a powerful and reliable AI voice generation platform. This policy outlines the rights and restrictions for refunds related to our subscription plans and credit purchases, ensuring a fair and transparent process for all our users.

1. Overview of Our Paid Services

Our paid services provide you with "Credits" which are used to generate audio from text. These credits can be acquired through:
  • Subscription Plans: Monthly or annual plans that grant a specific number of credits per billing cycle, along with access to premium features (e.g., more Voice Lanes, commercial licenses).
  • Credit Packs / One-Time Purchases: One-time purchases of a specific number of credits or permanent features (e.g., Permanent Voice Lanes).
Each voice generation action consumes a certain number of credits from your account balance.

2. Situations Eligible for a Refund

We are committed to customer satisfaction and will issue refunds in the following specific situations:
  • Major Technical Failure: If our service is inaccessible or a core feature is non-functional for an extended period due to issues on our end, preventing you from using the service you paid for, you may be eligible for a partial or full refund on a case-by-case basis.
  • Billing Errors: If you are charged incorrectly due to a system error (e.g., duplicate charges for the same billing period), you are entitled to a full refund of the overcharged amount.
  • Accidental Renewal (First-Time): If you forgot to cancel your subscription and were automatically charged for a new billing cycle, you may request a refund within 72 hours of the charge, provided that you have not used any credits from the renewed subscription.

3. Situations Where Refunds Are Not Applicable

Due to the nature of our digital service and the immediate consumption of resources, refunds will not be issued in the following circumstances:
  • Used Credits Are Non-Refundable: This is the cornerstone of our policy. Any credits that have been used to generate audio have been consumed and cannot be refunded. When you subscribe or buy a credit pack, you are purchasing the capacity to generate audio. Once that capacity is used, the service has been successfully rendered.
  • Partial Use of a Plan: If you have used some, but not all, of the credits from your monthly subscription or a credit pack, you are not eligible for a partial refund for the unused portion.
  • Failure to Cancel Subscription on Time: It is the user's responsibility to manage their subscription. We do not offer refunds for subscription fees if you forget to cancel before your renewal date and have already used credits from that new billing period.
  • Dissatisfaction with AI-Generated Voice: While we strive for the highest quality, AI generation is a complex process. We do not offer refunds based on subjective dissatisfaction with the tone, accent, or style of a specific voice generated, as users can generate short samples to test voices before committing large amounts of text.
  • One-Time Feature Purchases: One-time purchases that grant permanent access to features (such as Permanent Voice Lanes) are non-refundable as the feature is delivered and made available to your account instantly.

4. How to Request a Refund

  1. Submit an Application: All refund requests must be submitted via email to [email protected] Please use the email address associated with your VoiceCloning.cc account.
  2. Provide Necessary Information: Your email must include your account email, the order number or transaction ID of the charge, and a clear, detailed explanation of your reason for the refund request.
  3. Review Process: We will review your request within 5-7 business days. We may need to contact you for additional information during this period.
  4. Refund Execution: If your request is approved, the refund will be processed back to your original payment method within 7-10 business days.

5. Contact Us

If you have any questions about this Refund Policy, please do not hesitate to contact us at [email protected].
By purchasing or using services on VoiceCloning.cc, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.